Overview: What you get at Ledger.com/start

Ledger.com/start is the single, secure entrypoint for downloading Ledger® Live — the official wallet software that manages your hardware device, lets you view balances, send/receive crypto, and install apps on your Ledger® hardware. From this page you can access the Ledger Live Download for Desktop and mobile stores for the Ledger Live App.

Installing Ledger Live (Desktop & App)

  • Ledger Live Desktop: Choose Windows, macOS, or Linux from Ledger.com/start. Install and run the app; connect your Ledger® device via USB to begin.
  • Ledger Live App: Use the App Store or Google Play link provided on the start page to install the mobile app and pair via Bluetooth (supported models only).
  • Login behavior: Ledger® Live uses your physical device for authentication — unlocking the hardware with your PIN and confirming operations on the device are the core "login" steps, not a cloud password.

Troubleshooting common login & connection problems

If Ledger Live login is not working or you see messages like "Can't verify Ledger Wallet" or "Error connecting Ledger account", follow these steps:

  • Confirm you downloaded Ledger Live from Ledger.com/start to avoid malicious copies.
  • Use a known-good USB cable and try another port; for Bluetooth pairing, toggle Bluetooth and re-pair in the app.
  • Update Ledger Live and your device firmware; outdated versions are frequent causes of connection errors.
  • Temporarily disable browser extensions or other wallet apps that may interfere, then restart Ledger Live.

Specific issues — "Unable to Ledger Trezor" & 2FA

If you see “Unable to Ledger Trezor” it usually indicates a mismatch when trying to use Ledger® software with a different vendor’s device (e.g., Trezor). Ledger® Live is built for Ledger® devices — don't attempt to mix vendor-specific firmware or setup tools. For two-factor authentication (Ledger 2fa reset): Ledger® does not control third-party 2FA; use each service's recovery options and restore keys only with your 24-word recovery phrase when absolutely necessary.

Account recovery & security reminders

Account recovery is performed with your 24-word recovery phrase — always store it offline and never type it into a website or share it. If Ledger Live or device firmware fails, you can restore wallets on a new Ledger® device or other compatible wallet using your recovery phrase.

Frequently Asked Questions

1. Where should I download Ledger Live?
Always use Ledger.com/start — it provides verified installers and App Store links.
2. Ledger Live won't detect my device — what now?
Try a different cable/port, update firmware & Ledger Live, disable interfering software, and reboot both devices. If still broken, consult the Help Center.
3. Can I use Ledger Live with a Trezor device?
No — Ledger Live is designed for Ledger® devices. Using vendor-specific tools avoids compatibility and security issues.
4. How do I recover access if I lose my device?
Restore using your 24-word recovery phrase on a new Ledger® or compatible recovery tool. Never share the phrase.
5. What does "Can't verify Ledger Wallet" mean?
Usually a version or source mismatch — stop and confirm you used Ledger.com/start, then update firmware and app.
6. Who should I contact for official help?
Start at the Ledger Help Center links on Ledger.com/start and follow official support instructions; never share your recovery phrase with anyone claiming to be support.